The onboarding flow was a one-size-fits-all experience. Internal data showed different user segments struggling at different points. I led a 3-stage project, synthesising past pain points, co-creation workshops with PMs and designers, then usability testing with non-tech-savvy users and the elderly.
UX Researcher by day,
Counselling student by night.
Literally a student by night, pursuing a Master's in Counselling while working full-time in UX Research.
A UX Researcher who finds what's broken and makes sure the right people do something about it. Built research functions from scratch twice, embedding it into product decisions. Currently shipping internal UXR tools, not an engineer, but I build and ship things that make research stick.
Strong background in qualitative research. Started in market research and moved naturally into UX, a shift driven by my love for tech and for understanding why people do what they do.
I am multilingual (native in English, Malay and Cantonese) that allows me to connect deeply with users.
Research that changed the direction and, here's a snapshot of how. Feel free to reach out if you want to know more.
Evaluated the redesigned in-app journey to validate whether the new experience genuinely enhanced how users navigated core flows. Focused on uncovering friction points early enough to influence the final build and reduce post-launch fixes.
Each app and website here started as a personal itch. It has never cross my mind that I'd enjoy building these products so much until now, to solve my own everyday needs.
I traded K-drama for vibecoding and somehow it became productive. I genuinely enjoy building apps and sites that solve my own daily problems, switching between Orchids, Cursor, Codex, and Claude depending on what works. From someone who genuinely did not know what JavaScript was, with a strong will to build, I learn by building, testing, and shipping.
Pursuing Master's in Counselling feels like the natural next chapter for me. It's not a departure from UX research, because both are fundamentally about understanding and helping people at a deeper level.
Supporting the community through different efforts, from outreach programs and resources to creating impact where it's needed most. And this is just the beginning.
Whether it's a research collaboration, a counselling conversation, or just a hello, I'd love to hear from you.